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How Glass Claims Work

A damaged windshield is stressful enough. At Hampton Auto Glass, we’ll help you understand the next steps and make the insurance process easier.

Insurance claim setup

1. Contact Hampton Auto Glass

Tell us what happened and which glass needs attention. We’ll ask for your vehicle information, look at the damage, and help determine whether a repair or replacement is appropriate.

We'll help you understand the claim setup

2. We’ll help you start the claim

If you’d like to use insurance, our team can help you connect with your insurance company. We can join you on a three-way call or setup the claim online to provide the glass and vehicle details they need. Your insurer will confirm your coverage, deductible, and any claim requirements.

Schedule the windshield claim

3. We’ll schedule the work

Once the claim details are confirmed, we’ll help schedule your rock chip repair or glass replacement at our West Vancouver or East Vancouver/Camas location. We can also discuss mobile service when it’s available for your job.

Windshield Replacement

4. We’ll take care of the glass

Before your appointment, we’ll let you know whether your vehicle needs an ADAS camera calibration along with its windshield replacement. Our technicians will complete the scheduled glass work and any required calibration, then explain when your vehicle is ready to drive.

Setup your Claim Today

Ready to get started? Call, Text or come visit one of our Hampton Auto Glass locations today to get your claim started. If you have your insurance card, policy number, and vehicle information handy, that can help us get started faster.

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